Returns

Returns

What is the return procedure?

You may return your items within 30 days of receiving your order. To ensure a smooth return process, we recommend reviewing our return policy, which can be found in the footer of our website.
To register a return, simply send us an email and our team will be happy to assist you and guide you through the return process.

What should I do if my item is damaged or defective?

Please contact our customer service as soon as possible, including your order number and photos of the damaged item. We will of course provide an appropriate solution.

What if I want to exchange an item?

If you wish to exchange an item, please return it according to our return procedure and place a new order for the desired item. To get started, please email us at SUPPORT@NORDMOTE.COM.